Enter & View - Alexander Court Care Home
In February 2017, 2 of our Enter & View volunteers visited Alexander Court Care Home.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- Alexander Court is a 56-bedded home with provision for both nursing and residential care. On the day of our visit they had 8 empty beds but were expecting some new residents.
- The manager, Tony Jackson, has only been in post for 2 weeks and understandably has not yet set up everything he plans to do going forward. He has managed to make the staff feel optimistic about the future and had a good grasp of the issues that need to be tackled.
- We were pleased to hear that there are plans to gather more ongoing feedback from residents and increase participation.
If you would like to tell us about you or your relative's experience in a care home, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
