Check out our top tips and guidance to help you through the process.
Making a complaint can feel daunting and scary, and you might be wondering whether it’s worth the time and effort. However, if you have problems with an NHS or social care service, you need to resolve these to get the care you need.
NHS healthcare and Adult Social Care are the areas we hear about the most, so we have put together some information about these below. We hope this will help you understand the complaints process and what you need to do.
If the service you are considering making a complaint about isn't covered here (e.g. private healthcare or Children's Social Care), or you need more information, please get in touch.
Read our advice about making a complaint to an NHS health care provider. This includes hospitals, mental health services, GPs and more. There is also information about accessing independent NHS advocacy support, to help you make your complaint.
Read our advice about making a complaint to an Adult Social Care provider. This includes the services who might be providing your care, such as care homes or home care agencies, as well as the processes involved in receiving care, like needs assessments.
Find out more about the work we have been doing to understand and improve people's experiences.
