Enter & View - Westbourne House Nursing Home
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
Residents, relatives and staff expressed great satisfaction with the care provided. Of particular note was:
- The warm and caring attitude of staff, and their attitude to supporting the health of residents
- The passion of management for the service as a whole, and their concern that the current funding arrangements were hampering the potential of the sector to relieve 'blockages' in the acute sector, their ability to provide the level of care they desired, and to pay staff adequately to ensure retention.
Given the general condition of residents, particular attention was given to End of Life care. This, and the range and diversity of the programme of activities for residents, was seen to be a strength.
We found sound staff training, care planning, use of other healthcare agencies, and good connection with the wider locality.
If you would like to tell us about you or your relative's experience in a care home, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
