Patient Experience in England Report
NHS strategies state that an understanding of patient experience is central to development of “person-centred” services.
However, a new report from the Patient Experience Library reveals that NHS staff are receiving information from eighteen separate reporting mechanisms on patient experience., instead of one channel.
The report, “Patient Experience in England”, explains how patient experience evidence is gathered. It shows what has been learnt about patient experience in England over the last year and it looks at whether health service providers are acting on the learning.
“The patient voice is our canary in the coalmine”, said Anthony McQuillan, Director of the Patient Experience Library. “Findings like these can help with risk management and quality improvement in NHS services. But it is vital that Trusts and CCGs are able to act on the learning.”
