Enter & View - Charles Clifford Dental Services
In October 2016, 2 of our Enter & View volunteers visited Charles Clifford Dental Services.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- We found a service that was appreciated by patients who thought that the treatment they received was very good. Staff communicated well and in a supportive manner.
- The building is well presented but old and this presents limitations of access, also staff reported that it led to difficulties in organising treatment areas.
- The main reception area is somewhat cramped and it can be confusing for patients to know where to go within the hospital.
- There are no direct public transport options to the hospital and disabled parking is inadequate.
- We were pleased to hear that the hospital is working with Disabled Go to see how they can improve the experience of disabled patients. This work is part of a planned series of visits across the Sheffield Teaching Hospitals NHS Foundation Trust sites.
If you would like to tell us about your experience at your dentist, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
