Enter & View - Medical Outpatients, Royal Hallamshire Hospital
In September 2016, 2 of our Enter & View volunteers visited the Medical Outpatients area at the Royal Hallamshire Hospital.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- Some patients were happy with the service in general, whilst others were unhappy about issues relating to waiting times in the department
- There are high levels of staff continuity and retention which enables good continuity of care for patients who attend regularly
If you would like to tell us about your experience of hospital services, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
