Enter & View - Forge Farm Dental Practice
In December 2015, 2 of our Enter & View volunteers visited Forge Farm Dental Practice.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- We found a well organised practice, with a welcoming and friendly atmosphere, where patients felt the dental treatment they were given was very good
- Clinicians reported a difficult organisational context, where multiple regulatory bodies consumed time that could be spent on patient contact, and where lack of clarity and consistency on treatment bandings raised issues.
- Concerns were expressed about the burden of inspection i.e. by the Deanery, IiP, the BDA, HE, the CQC, and said that these took up valuable clinical time that could be spent on patients. The dental services have to undertake are multiple inspections, yet none of them cover actual dental care. Previously where the standard of practice was observed and checked, there now seems to be more focus on paperwork, the building and of course sterilisation of equipment but not the actual care
If you would like to tell us about your experience at your dentist, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
