Enter & View - Porter Brook Medical Centre
In December 2015, 3 of our Enter & View volunteers visited Porter Brook Medical Centre, a GP surgery.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- We found a professionally organised service, with staff well linked in with strategic developments and organisational structures within the NHS and the city
- There is an active PPG, who influence the delivery of the service
- Both staff and patients were predominantly positive about the practice
- The current range of services and staff is good but maintenance may be a challenge in the light of current funding reductions
- The population mix of registered patients is unusual, with a large percentage of young adults
- The practice has had some success in reducing DNAs via the use of appointments text prompts and the availability of a variety of methods of cancelling appointments that are no longer suitable or required.
If you would like to tell us about your experience at your GP, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
