Enter & View - Darnall Primary Care Centre
In August 2015, 2 of our Enter & View volunteers visited Darnall Primary Care GP surgery.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- Darnall PCC has good physical access, it is a purpose built building with a ramp and wide doorways. They have a hearing loop which is clearly advertised on reception.
- The two reception staff were welcoming, unflustered and helpful.
- There is clear signage, all non-medical staff were wearing name badges with photos (we didn’t see many of the doctors and none close-up. There is a board with the GPs names on it but no photo board.
- The move from a “house” to a purpose built large building in November 2013 raised expectations enormously but it is still the same size practice simply in a larger space and this has caused frustration.
- The wait to see a specific doctor when booking ahead can be up to six weeks, there are a small number of full-time staff but many doctors are part-time and they have vacancies, although they do put up new appointments every week.
If you would like to tell us about your experience at your GP, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
