Enter & View - Firth Park GP Surgery
In September 2015, 3 of our Enter & View volunteers visited Firth Park GP surgery.
Our Enter & View programme involves visiting publicly funded health and social care services in Sheffield to talk to service users, their relatives and carers, as well as staff. Visits are carried out by our Enter & View volunteers.
Enter & View is different to an inspection - we focus on what it is like for people receiving care. Visiting places where people actually receive care is a powerful way for us to hear directly from individuals about their experiences of services.
Key findings:
- The practice actively seek the views of their population, have an active Patient Participation Group ,and have engaged them in the development and design of building improvements
- The practice has a high proportion of Roma/Slovak patients (10-15% ), and the complex needs of this group have been thought through with empathy and much effort made to ensure good access, and design appropriate services
- Servicing the needs of this group, and increasing comorbidities in the population as a whole, places strains on resources to maintain the level of services, and also upon the health workers involved.
- Staff reported a supportive 'collegiate ' atmosphere, which helps alleviate stress.
If you would like to tell us about your experience at your GP, get in touch:
0114 253 6688
Downloads
If you need these documents in a different format, please email info@healthwatchsheffield.co.uk or call 0114 253 6688.
